Some large companies, like Inditex or Amazon, have a well-oiled system that encompasses the entire process from pre-sale to delivery and post-sale. However, there are many smaller eCommerce businesses that need the help of an external provider to ensure an efficient and economically viable system for their business model.
To simplify your search, we have selected the best reverse logistics solutions on the market, evaluated by 40 industry experts. This vertical is part of our Ecommtech 2024 Guide, which you can download for free at the following link.
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Reveni was founded with a clear purpose: to address the issue of returns and make it possible to secure refunds for online purchases in under 10 seconds, while also providing a secure platform to protect against electronic fraud.
They aim to become the ideal partner for brands, offering an enhanced post-sale experience and turning returns into a loyalty driver.
Reveni uses a data prediction model to analyze and pre-approve each customer return request. In cases of fraud or error, Reveni absorbs the costs. The company currently operates in Spain, the United Kingdom, Italy, and Portugal.
With Rever, you can create a customized returns portal for your customers, featuring a very simple interface. Users can complete their return in just two clicks and then choose from various compensation options: instant refunds, store credit, or exchanges.
The return process is fully automated, improving both the speed and management of the entire reverse logistics workflow. Additionally, Rever is integrated with over 50 logistics partners — including Seur, DHL, and Correos — allowing users to select different pickup options without the need to print a label. Rever operates internationally in Germany, Spain, Portugal, and Italy.
This tool helps eCommerce brands improve the speed and efficiency of their deliveries while automating tracking and returns. Among its many features, the following stand out:
Through the platform, you can connect with 162 carriers and over 84 sales channels with just a few clicks. Currently, ShippyPro processes millions of orders for thousands of customers across 36 countries each month.
IF Returns is a returns management platform that provides smart alternatives to transform returns into new sales opportunities, maximizing exchanges, new purchases, and sustainable logistics. It offers access to over 200,000 drop-off points and utilizes its own AI technology.
The platform includes three integrated products:
This company, founded by Javier Dolcet (former COO of Mercado Libre), Alberto Miralles, and Javi Pérez-Griffo, offers a modular solution for eCommerce returns and exchanges, utilizing artificial intelligence to save sales. On one hand, it helps convert returns into exchanges through upselling strategies. On the other, it provides personalized logistics solutions for returns, offering options from home pickups to integration with multiple drop-off points.
Their service, Dawa Renew, includes cleaning and repackaging products to ensure they are in optimal condition for resale. Additionally, the software tracks over 30 KPIs to enable data-driven decisions and insights. It analyzes specific products and categories, providing granular information for precise optimization, which is reflected in detailed reports and key metrics to enhance the returns process.
OneStock is a comprehensive omnichannel solution from France designed to help eCommerce and B2B businesses unify inventory, simplify the purchasing process across all distribution channels, and optimize logistics and supply costs.
Its Order Management System (OMS) allows you to manage all return options available to customers in a single application: direct returns, pre-printed return forms, call center returns, in-store returns, self-service returns, and more.
Customers shopping online can return an item to any of the brand’s physical stores, with refunds processed through the original payment method. The OMS merchant interface guides store staff on how to handle the returned item. It also offers the option for returns by mail.
With OneStock, you can view all items sold and returned from an order and streamline the process of relocating items for resale. Returned products can even be used to restock stores that are out of that specific item, helping optimize inventory distribution.
In addition to the top solutions mentioned earlier, we also want to highlight Service Central and Weclapp, which could also be the answer to your needs. These platforms offer valuable features for managing returns and optimizing post-sale processes, making them worthy options to consider.
Image: ChatGPT and Canva.
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