In order for your online business to operate smoothly and generate sales, you must coordinate many tasks continuously and simultaneously: order reception, customer service, product preparation, transportation, shipments, returns, and others. This is in addition to numerous website-related responsibilities, catalog updates, customer support, and the entire internal organization of your company.
To achieve this, there are tools that assist in managing the entire logistics process—including reverse logistics—through optimized, worry-free solutions. If you need to select the most suitable option for your eCommerce, take a look at this list, which we have compiled based on evaluations from 58 industry experts (among them, we have highlighted and marked with ⭐ the sponsored options from Marketing4eCommerce partners). This category is part of our 2025 Ecommtech Guide, which you may download free of charge.
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These are the 14 best logistics and reverse logistics tools for eCommerce:
Deliverea is a multi-carrier solution that allows you to track and manage shipments and returns for your eCommerce. From the same platform, you can configure rules to automatically assign each shipment to the most suitable carrier, thus reducing your shipping costs.
You simply need to connect your store or ERP to the tool using their API. Afterwards, create distribution centers from which your packages will be dispatched and activate the carriers and services you wish to use.
You may choose from 40 transport companies, access analytics for your operations, perform real-time tracking, and automate your return system.
Sendcloud is an online shipping management tool that integrates with more than 25 carriers and over 50 platforms. With it, you can automatically create shipping labels, manage orders and returns, track deliveries, and generate customs documents through a customized self-service portal.
It also offers picking and packing tools, automated shipping rules, customizable notifications, detailed analytics on shipments and returns, among other features.
Packlink is a shipping comparison tool that collaborates with courier companies such as Correos Express, GLS, SEUR, and Correos, among many others. It allows you to compare prices and services among more than 10 carriers and contract their services in under 3 minutes.
Their business tool, Packlink Pro, provides a unified system for controlling all of your shipments. From there, you can import orders, print labels, track shipments, purchase insurance for sold products, and access the platform’s customer service team. It is also automatically integrated with the most well-known platforms (Shopify, Prestashop, Adobe Commerce, WooCommerce, eBay, etc.).
Qapla’ is a SaaS platform for shipping management that enables integration with over 450 carriers and multiple CMS and marketplaces, making it simple to create and print labels in three clicks or via API. It offers unified shipping tracking, translating carrier statuses into nine standard categories.
It includes personalized notifications via email, SMS, or WhatsApp and customizable tracking pages. The platform allows automation of carrier assignment rules and the management of returns, including access points. Additionally, it delivers detailed analytics.
Reveni is also a SaaS platform, but it specializes in the management of returns and exchanges. It offers instant refunds and exchanges, processed in just 6 seconds, thanks to a machine learning model that evaluates requests in real time without impacting the merchant’s cash flow.
It includes a customizable returns portal, real-time inventory synchronization, and detailed metrics. The platform integrates with systems such as Shopify, PrestaShop, and WooCommerce. With Reveni Atlas, you can manage global operations, automating taxes and duties at checkout.
IF returns (formerly iF lastmile) is a returns management platform that offers intelligent alternatives to turn returns into new sales opportunities by maximizing exchanges, new sales, and sustainable logistics.
It has over 200,000 delivery points, a proprietary AI, and offers three integrated solutions: a customizable returns portal, a real-time logistics optimization platform, and an artificial intelligence program that facilitates value recovery and enables the generation of configurable reports and alerts.
Dawa is a SaaS platform that manages returns and exchanges for eCommerce, focusing on sustainability and efficiency. It offers an automated gateway that allows for home pickups, drop-off locations, and collaborations with carriers.
Its 4R system covers returns, refunds, product reconditioning, and resale. The platform includes a digital wallet that facilitates instant refunds, encouraging exchanges over returns.
Delivereo is a technology company based in Ecuador, offering a platform optimized for delivery management that can be easily integrated with your online store. It features its own fleet of couriers that are intelligently assigned.
Additionally, it provides an express delivery service to address urgent shipments. The platform offers special volume-based rates, with no commission per invoice and no payroll surcharges. There is also a special plan for pharmacies or medical services, based on payment per delivery. Soon, they will offer a new delivery service for eCommerce.
This is a platform designed for online stores, which provides all the necessary tools for carrying out an efficient fulfillment process, as well as branding features.
It enables shipping and tracking of online orders, sending of automatic notifications, processing returns and both domestic and international exchanges autonomously, creation of smart shipping rules for picking, packaging, and shipping all of your online orders, access to real-time analytics about your shipping performance, automatic management of shipping issues directly with carriers, and more.
While we recommend this company as a partner to manage your store’s fulfillment, Amphora also offers a WMS (warehouse management software) designed for those eCommerce businesses that already have their own warehouse and only need an advanced solution to manage logistics.
This tool combines order and warehouse management in a single system. With the warehouse application, it optimizes order packing and shipping, and ensures error-free preparation with efficient inventory management. Key features include reducing error rates using barcode scanning, automatically creating product batches, intelligently distributing inventory, restocking before running out, connecting with carriers, and more. Additionally, the order management system—designed for control and maintenance tasks—provides a 360º view of the entire logistics operation, both in real time and over the long term.
ShippyPro is an integrated logistics platform designed to optimize shipping management for eCommerce and B2B companies. It offers tools such as Label Creator for generating batch labels, Track & Trace for real-time shipment tracking, and Easy Return to facilitate returns.
It provides integration with more than 180 carriers and 80 sales channels, enables process automation, tariff comparison, and reduces errors through smart validations. Additionally, its Optimizer module analyzes logistics performance, helping to reduce costs and improve operational efficiency.
ShippyPro also delivers personalized notifications via email, SMS, or WhatsApp, and features a modular and scalable approach, making it an adaptable solution for businesses aiming to expand globally.
Initially, Genei was conceived as a parcel rate comparison tool for individuals, but it has evolved into a comprehensive solution for businesses and eCommerce. Its main services include:
Currently, Genei operates in Spain, Portugal, France, Italy, Germany, and Mexico, managing more than 15,000 shipments per day and reaching annual revenues exceeding 20.91 million EUR.
Rever is a platform specialized in return management for eCommerce, designed to enhance the post-purchase experience and optimize internal processes.
It offers a customizable returns portal, allowing customers to manage returns in just two clicks, without the need to print labels, with options such as instant refunds, exchanges, or store credit. In addition, it incorporates task automation with automatic label generation and shipment tracking and incident management, which reduces customer service inquiries and operational costs.
Its integration with carriers such as UPS, Correos, and DHL facilitates both domestic and international returns, including product pre-validation. The platform also uses artificial intelligence to analyze return motives and reduce their frequency through personalized recommendations. Lastly, it supports omnichannel returns—both online and in-store—delivering a consistent experience and creating new sales opportunities.
The platform is compatible with systems such as Shopify, WooCommerce, and Magento, and already operates in more than 90 countries, partnering with over 500 brands, including Desigual, Crocs, and TwoJeys. In 2024, Rever managed returns worth more than 90.91 million EUR and achieved a 700% growth. It is backed by investors such as Y Combinator, Sequoia, and Wayra.
Beepaket is a very new integrated logistics platform, designed to optimize shipping management for eCommerce, brokers, and transport companies. Its system enables the centralization of operations, automation of processes, and improved logistical efficiency from a single control panel.
Key features include automatic label generation, real-time shipment tracking, incident and return management, as well as integration with multiple carriers via API. The platform also allows for label customization with your brand logo and the management of in-house shipments, facilitating adaptation to the specific needs of any business.
Beepaket also provides tools for route planning and resource optimization, resulting in reduced logistical errors and processing times. Its scalable and adaptable model allows companies to enhance customer experience, increase retention, and expand into new markets.
In addition to the above-mentioned top options, we would also like to mention several other integrated logistics tools that can be extremely useful for your daily management. Alphabetically, these are: Byrd, Elogy, Easyship, Delitbee, Fullstep, Genei, Hedyla, Hyve, Isendu, Mojito 360, OneStock, Opin, Pakke, Portcast, Project44, Rolando, Service Central, ShipBob, Shipstage, Shiptimize, Shipup, Stockagile, Tookane, Vonzu, and Weclapp.
Photo: ChatGPT and Canva.
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